My Shop

Privacy Policy

Last updated: July 10, 2026

At My Shop, we are committed to protecting your privacy. This policy describes how we collect, use, and handle your information when you purchase digital items from our store.

1. Information We Collect

When purchasing from us or interacting with our storefront, we collect the following details:

  • Customer Email: To deliver purchase links, send order transaction details, and link your customer support chat sessions.
  • Payment Information: Processed directly via Stripe. We do not store credit card or raw payment information on our servers; we only store Stripe Session IDs and Payment Intent IDs to verify transactions.
  • Support Chat Communications: When using our live customer support chat, we store chat message transcripts, the associated visitor ID, and optional emails to maintain the two-way conversation history.
  • Anonymous Usage Data: We generate and store a randomized visitor ID inside your browser's local storage to track checkout initiation, cancellation, and completions for analytics, as well as to retrieve your chat history.
  • Checkout Feedback: If you cancel a checkout session, we collect optional feedback details (such as the reason for cancellation and voluntary comments) to help improve our services.

2. How We Use Information

We use the collected information to:

  • Process your transactions and deliver purchased digital products.
  • Generate secure, authenticated access links for product download.
  • Maintain, process, and respond to support chat communications.
  • Analyze conversion metrics, visitor counts, and storefront performance.
  • Improve customer purchase flows and overall user experience.

3. Third-Party Services

We share minimum necessary information with third-party service providers who assist us in operating our store:

  • Stripe: Our third-party payment gateway processes all checkout transactions.
  • Email Delivery: We use third-party email providers (such as Resend) to send you order verification and digital asset links.

4. Security

We implement industry-standard security measures to safeguard your personal data. Product access links are cryptographically random, unique to each purchase, and valid only for delivery.

5. Contact Us

For privacy-related questions or data deletion requests, please contact us via our **Customer Support chat** or email: our customer support.